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Shipping policy

 

Shipping

We usually ship all orders within 24 hours and aim delivery to be as quick and smooth as possible.  

Indicative shipping times: 

Portugal and Spain: 1-2 business days

Rest of Europe: 3-7 business days

UK: 3-5 business days 

US: 5-10 business days

Asia: 5-10 business days 

Note that delivery times are indicative. We do not take into account possible delays caused by payment authorisation and/or stock availability. 

At check out, you can choose the delivery method that suits you best. 

We use Security Socket Layer (SSL) technology which protects name, personal id and credit card details. 

Returns

We hope you will love our curated products and we strive to provide the best customer service. If you have any questions or thoughts about our items, you are always welcome to contact us and we will do our best to help you. In the event you are not fully satisfied, you are of course welcome to return or exchange your item. 

Make a return or exchange

If you wish to return an item we kindly ask you to contact us directly at info@thenoli.com stating your name, order number, name of item(s) you wish to return, and reason for return. We accept returns and exchange within 15 days from the day of purchase. If you wish to exchange your product, please let us know the new item you would like.

We require a receipt or proof of purchase in the email and in the return package (which we already sent in the package). Once returned, you will be eligible to receive an exchange or a refund. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We are not able to refund or exchange items that appear to have been used, washed, or not in their original condition. Unfortunately we cannot take responsibility for damaged or lost items in the return transit and recommend that all return packages be sent with a traceable service and/or courier.

To complete your return, please send us an email: info@thenoli.com. Please state your name, order number, name of item(s) you wish to return. We require a receipt or proof of purchase in the email and in the return package. You may return the item(s) using any post carrier of your choice, to: Noli/Notablecascade Unipessoal, Lda., c/o Espazo Alfragide, Rua Alfredo da Silva, Lote 16, 2610-016, Lisbon, Portugal                                                                              

Please do not send your purchase back to the manufacturer.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Several types of goods are exempt from being returned. Skincare and haircare products cannot be returned. 

There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 15 days after delivery.

Unfortunately we cannot cover your shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over €100 / £100 / $100, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

If you have any further questions on how to return or exchange your item, do not hesitate to contact us at: info@thenoli.com, telephone: (+351) 963 321 782

You can also contact us via Facebook messenger


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